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Terms and Conditions

REFUND/EXCHANGE POLICY: item or items returned for a refund are subject to 15% re-stocking fee. shipping cost will not be refunded. (unless it was an error by RQ ) you must contact ROCKINQUEEN or BANG YOUR HEAD for a refund/exchanges request within 5 days after you have recieved your order. refund/exchanges must be in the same condition as it were when it was shipped . item must be with tags attached, unworned, and unwashed condition . you must give a reason for refund or exchange. buyers remorse will not be refunded for any reason. NOTE: CLEARANCE ITEMS and JEWELRY are non-refundable and non-exchangeable. unless the jewelry was damaged or defective. for exchange for damage or defective jewelry , you must contact ROCKINQUEEN@YAHOO.COM within 2 days for an exchange item. please carefully review items before making your purchases. we will be glad to answer any questions that you may have . We will return your response within 1-2 business days . PRIVACY POLICY: Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order. TERMS all text, images, products images, artwork images are all copyrighted 2016-2017. you may not duplicate, copy, or download images without approval of Rockinqueen. All product prices are subject to change at any time . MERCHANDISING AVAILABILITY: ROCKINQUEEN / BANG YOUR HEAD company itself some feature may only be available in limited quantites or while supplies last. on some certain items may not be available or discontinued, once not available, R.Q. will attempt to remove item off our site. display of item on site cannot guarantee that item is available. not all R.Q. products are always available on our site. we also cannot guarantee on previous visit that our product is still available when you return our site again ROCKINQUEEN reserves the right to make changes prior at anytime without notice. if you are unable to reach to a product or that caught your attention , you may contact ROCKINQUEEN@YAHOO.COM Should you have any concerns of any product availability of a certain products/merchandise, you may contact us at: rockinqueen@yahoo.com ROCKINQUEEN / BANG YOUR HEAD will make every effort to fulfill your request asap. we reserve right to decline and cancel your orders at anytime. specifically orders that include incorrect prices or product descriptions in which the customer has violated these terms and conditions and orders that we interpretation and injurious to rockinqueen.com/bang your head company cannot be held responsible for indirect, consequential, incidental, or special damages resulting from the use of this site or any information. PRICING: prices displays on site rockinqueen.com or bangyourhead.us are quoted in U.S. currency and are valid/effective only in the USA. prices are subject to change at anytime and without prior notice. products are all based on estimated weights.
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